Feature:
hard shell case was free with mine (they ran out of gig bags)
Quality:
outstanding quality, have been playing mine for years - no trouble.
Value:
a fabulous value, sounds better than even more expensive guitars
Desirability:
very compelling visually
Sound:
to my ears, it's as good as an acoustic gets (factory made, modern day)
Ease of Use:
world-class easy to play, good for someone with small hands even
Support:
never dealt with their support
Overall:
i have used this guitar for years, even in the studio. no plans on outgrowing it
